Return Policy
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Carelle Return Policy
At Carelle, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
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Items can be returned within 7 days of receiving your order.
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The product must be unused, unopened, and in its original packaging to qualify for a return.
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Proof of purchase (invoice or order confirmation) is required for all returns.
Refunds
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Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7 business days and issued to your original method of payment.
Non-Returnable Items
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Products that are opened, used, or damaged by the customer are not eligible for return.
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Sale or promotional items are final and cannot be refunded.
How to Initiate a Return
To start a return, please contact us at [carellepk@gmail.com] with your order details. Our customer care team will guide you through the process.
We’re committed to making your shopping experience with Carelle smooth and enjoyable. Thank you for choosing us for your self-care journey!